This policy was updated: May 2020
What information do we collect about you?
We may collect and process the following data about you (‘your information’):
- information that you submit online via our site;
- any electronic or postal correspondence you send to us;
- details of your visits to the Site and the resources that you access (which may include, amongst other things, traffic data and communication data); and
- if applicable, details of transactions you carry out or orders you place through the Site.
We are aware that your information may be confidential, and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.
Our lawful bases for processing personal data
We rely on the following lawful bases for processing your personal information: –
- Where you have provided your consent
- Where we have entered into an agreement with you for a specific purpose
- Where we are relying on our legitimate interests which we have balanced with your privacy rights.
How will we use your information?
We use your information in the following ways:
- to ensure that the Site’s content is presented as effectively as possible for you;
- for our internal purposes, such as quality control, site performance, system administration and to evaluate use of the Site, so that we can provide you with enhanced services;
- to notify you about changes to our services;
- to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
- to create reports to assist with future marketing;
- to carry out our obligations arising from any contracts with you and for billing and delivery purposes; and
- to enable you to participate in the features of the Site, when you choose to do so.
We may monitor your use of the Site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify any individual.
We collect non-personal aggregated statistics data about Visitors to the Site and traffic patterns. Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users: it just contains generalised information about the users of the Site.
Where your personal information is stored
We have secure systems and processes in place to ensure the personal information you provide us is kept safe.
Personal information you provide to us is stored on our secure electronic systems within the UK. Your information may be transferred to one of our reputable service providers who may store and process this information outside the European Economic Area (EEA). We can assure you that we take all reasonable steps to ensure your data is handled securely. We have appropriate agreements in place with our suppliers.
How long do we keep your personal information?
We only keep your information for as long as is necessary.
Your rights to access, rectify or delete personal information
Under the EU General Data Protection Regulation you have specific rights, which we will uphold should you request. You can request any of the following by emailing us at email@example.com or by writing to us at Suite 5 28, Church Row London NW3 6UP.
You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request. We may request proof or your identity, this is to ensure we do not pass personal information to any else other than the person making the request. We will aim to respond to such a request as soon as possible, but no later than one month after receipt.
If you believe any of the information we may hold is out of date or incorrect, we will rectify this. We will respect any request for personal information to be deleted.
If you wish to complain about the manner in which we have handled your personal data, you have the right to complain to a statutory authority. In the UK this would be the Information Commissioner’s Office.
Where do we transfer your information?
We will not transfer your information to, or store it, outside the European Economic Area (‘EEA’).
Please do not send us your information if you do not want it to be transferred or stored within the EEA. By providing your information to us you agree and consent to us storing your information within the EEA.
With whom do we share your information?
We may share your information with other organisations:
if we sell or buy any business or assets (as we may share your data with the prospective seller or buyer);
if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
with business partners, suppliers, sub-contractors for the performance of any contract we enter with them or you; and
if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc. This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share the non-personal aggregated statistics data about Visitors to the Site with third parties.
We do not send any personal information that we collect about you on the Site to any social media sites that you link to your account, e.g. Facebook, nor do we share that information with such sites. We do not collect any personal information about you from those sites.
How do we keep your information secure?
All your information is stored on our secure servers.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
the Site may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites. Please also see our Terms for further provisions relating to other websites.
Under the Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of the Site or through any communications that you have had with us. You have the right to access your information and should direct any request for your information to us at firstname.lastname@example.org Please note that currently a fee of ten pounds sterling (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you.
You have the right to rectify your information by sending a written request to us at email@example.com
You have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes. You can tick the appropriate box on the forms when we collect your information or later at any time by contacting us at 47 Albemarle Street London W1S 4JW.
If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.
How to contact us
This Site is owned by SISP Technologies Limited, a company incorporated in England (company number 07963249). Our registered office address is 47 Albemarle Street London, W1S 4JW and our VAT registration number is 244 2480 21. Our telephone number is 020 7431 0159. Our email address is firstname.lastname@example.org